"I Didn't Understand That"
We all hate chatbots. The little bubble pops up. You ask a question. It gives you a menu. You scream "REPRESENTATIVE!"
That is "Old AI" (Decision Trees). It's rigid. It's dumb.
Enter the LLM Agent
Modern AI (like ChatGPT or Enima) doesn't use a menu. It uses a brain.
You: "I need to change my Tuesday appointment to Thursday."
Old Chatbot: "Please select from the menu." (FAIL)
New AI Agent: "Sure, I see your appointment Tuesday at 3 PM. I have Thursday at 10 AM or 4 PM open. Which do you prefer?"
Key Insight
AI agents understand context and natural language, making them infinitely more useful than traditional decision-tree chatbots.
Context is King
Agents remember context. They understand slang. They mimic human tone. Don't build a chatbot. Hire an Agent.
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